Deleting your data
You can disconnect any advertising account yourself, at any time, without contacting us. This page explains how to do that, how to have a whole workspace or account removed, and exactly what each option deletes.
Worth knowing first: we never store your campaign metrics. Spend, impressions, clicks and conversions are read from the advertising platform when you ask a question and discarded when the request ends. The data we hold is your account, your workspace, your encrypted platform tokens, and a record of the changes made.
Option 1 — Disconnect an advertising account
Sign in, go to Connections, and disconnect the account. This immediately and permanently deletes the encrypted access and refresh tokens for that platform, along with the account name and scope metadata. We can no longer reach that advertising account.
Use this if you want to revoke access to one platform — for example Meta — while continuing to use the rest of the service.
Option 2 — Ask us to delete a workspace or your account
Deleting an entire workspace or account is not yet self-service. Email markjackson@digitalvibesasia.com from the address associated with your account, with the subject line Data deletion request, telling us whether you want a workspace deleted or your entire account removed.
We will verify the request came from you, action it, and confirm by email within 30 days — in practice, usually within a few business days. Deleting a workspace permanently removes every connection and token belonging to it, all staged changes, and the workspace record itself. Audit records are retained only as described below.
Data obtained through Meta, Google, TikTok or LinkedIn
If you connected an advertising account through one of these platforms, the only data we obtained from them is the OAuth token you granted and the account's identifier and name. Disconnecting the account (Option 1) deletes all of it.
You can also revoke our access from the platform's own settings:
- Meta — Settings & Privacy → Settings → Apps and Websites, then remove DVA Ads.
- Google — myaccount.google.com → Data & privacy → Third-party apps & services.
- TikTok — TikTok for Business → Account Settings → Authorised apps.
- LinkedIn — Settings & Privacy → Data privacy → Permitted services.
Revoking access at the platform stops us from using the token, but does not by itself remove the encrypted token from our database. To delete it, disconnect the account here as well, or email us.
What we retain, and why
After deletion we keep a minimal audit record — that an action occurred, by which role, and when — for up to 24 months. We keep it for security, to investigate abuse, and to answer the reasonable question “who changed my campaign?” after the fact. It does not contain your platform tokens or your advertising data.
We also retain aggregate usage counts where we are required to for billing and statutory record-keeping. These are not linked to campaign content.
Questions
If anything here is unclear, or a deletion has not happened when you expected, write to markjackson@digitalvibesasia.com and we will sort it out. See also our privacy policy.
Contact
Digital Vibes Asia Sdn Bhd
2A-5 (Fourth Floor), Jalan SS 6/6, Kelana Jaya, 47301 Petaling Jaya, Selangor, Malaysia
markjackson@digitalvibesasia.com