Terms of Service
These terms govern your use of DVA Ads. By creating an account or connecting an advertising account, you agree to them. If you are agreeing on behalf of a company, you confirm you have authority to bind it.
1. The service
DVA Ads connects the advertising accounts you authorise — Google Ads, Google Analytics 4, Meta, TikTok and LinkedIn — to Claude, an AI assistant, so you can read performance data in plain language and propose changes to your campaigns. It is provided by Digital Vibes Asia Sdn Bhd, registered in Malaysia.
2. Accounts and workspaces
You are responsible for the accuracy of your account details and for everything that happens under your credentials. Each workspace has roles — owner, admin, approver and analyst — which determine what a member may do. Owners and admins are responsible for who they invite and what role they grant. Keep your password confidential and tell us promptly if you suspect unauthorised access.
3. Your advertising accounts
You retain full ownership of and responsibility for your advertising accounts. You must comply with the terms of every platform you connect, including the Google Ads API Terms and Conditions, the Meta Platform Terms, the TikTok for Business Developer Terms and the LinkedIn API Terms of Use. You may only connect accounts you own or are authorised to manage. If a platform suspends or restricts your account, that is a matter between you and that platform.
4. The approval gate
DVA Ads never applies a change to your advertising accounts on its own. Every write — pausing a campaign, changing a budget or a bid — is staged as a proposal and requires a human with an approver, admin or owner role to approve it. The AI can propose. Only you can approve.
This means that when you approve a change, you are responsible for it. You should read the summary and the before/after comparison we show you before approving. Approving a change is your instruction to us to execute it against your advertising account, and we will do so.
5. AI output
The assistant is powered by a large language model. Its answers, analyses and suggestions can be incomplete, out of date, or simply wrong. They are not professional, financial or marketing advice. Nothing it says should be relied upon without your own judgement, and you should verify any figure that matters before acting on it. We make no warranty that its output will be accurate or fit for any purpose.
6. Acceptable use
You agree not to:
- Use the service unlawfully, or to breach any advertising platform's terms.
- Connect advertising accounts you do not own or have authority to manage.
- Attempt to circumvent the approval gate, our authentication, or any rate or usage limit.
- Reverse engineer, resell or sublicense the service except under a written agreement.
- Interfere with the service's operation or attempt to gain unauthorised access.
7. Fees
Where a paid plan applies, fees, limits and billing terms are those shown at the time you subscribe. We may change pricing on reasonable notice. Any free or trial access may be modified or withdrawn at any time.
8. Availability and third parties
The service depends on advertising platform APIs and other providers we do not control. It is provided on an “as is” and “as available” basis. We do not guarantee uninterrupted access, and we are not liable for downtime, rate limits, data gaps, deprecations or errors originating from a third-party platform.
9. Intellectual property
We own the service, its software and its branding. You own your data and your advertising accounts. You grant us only the permission necessary to operate the service for you — principally, to call the platform APIs with the token you granted and to display the results to you.
10. Disclaimers and limitation of liability
To the fullest extent permitted by law, we exclude all implied warranties, including merchantability and fitness for a particular purpose.
To the fullest extent permitted by law, Digital Vibes Asia Sdn Bhd shall not be liable for any indirect, incidental, special or consequential loss, nor for lost profits, lost revenue, lost advertising spend, or lost data, arising out of or in connection with the service. Our total aggregate liability arising out of or relating to these terms shall not exceed the greater of (a) the fees you paid us in the twelve months before the event giving rise to the claim, or (b) one hundred Malaysian Ringgit (RM100).
Nothing in these terms excludes liability that cannot lawfully be excluded, including liability for fraud, or for death or personal injury caused by negligence.
11. Indemnity
You agree to indemnify Digital Vibes Asia Sdn Bhd against claims, losses and reasonable costs arising from your breach of these terms, your misuse of the service, or changes you approved being applied to your advertising accounts.
12. Suspension and termination
You may stop using the service at any time by disconnecting your advertising accounts, and by asking us to delete your workspace. We may suspend or terminate access if you materially breach these terms, if a platform requires it, or if we reasonably believe continued access poses a security or legal risk. On termination your platform tokens are deleted; see our data deletion page.
13. Changes to these terms
We may update these terms. If a change materially affects you, we will update the effective date above and notify workspace owners by email before it takes effect. Continuing to use the service after that means you accept the revised terms.
14. Governing law
These terms are governed by the laws of Malaysia. The courts of Kuala Lumpur, Malaysia shall have exclusive jurisdiction over any dispute arising from them.
15. Contact
Digital Vibes Asia Sdn Bhd
2A-5 (Fourth Floor), Jalan SS 6/6, Kelana Jaya, 47301 Petaling Jaya, Selangor, Malaysia
markjackson@digitalvibesasia.com